Shipping policy
Shipping & Returns
We're a kitchen-table operation based in Austin, Texas. Every hat, hoodie, and shirt is printed and sewn right here. When you order, real people pack it and ship it. Here's exactly how that works.
How much does shipping cost?
- Orders under $75: $7 flat-rate standard shipping
- Orders $75 and up: Free standard shipping
All prices are in USD. Shipping is calculated automatically at checkout.
How fast do orders ship?
We ship most orders the same day. The longest you'll ever wait for us to get your order out the door is 2 business days.
Once it's in transit, standard shipping takes 5-7 business days to arrive anywhere in the United States.
Where do orders ship from?
Every order ships from our shop in Austin, Texas. Same place we cut, print, and sew everything.
Do you ship internationally?
We currently ship within the United States only.
Will I get a tracking number?
Yes. As soon as your order ships, you'll get an email with a tracking link. If you haven't seen it within 2 business days of ordering, check your spam folder, then email us and we'll sort it out.
Returns
Can I return my order?
Yes, on non-custom items, within 14 days of the purchase date. To be eligible, items must be:
- New and unworn
- In original condition
- With all tags still attached
Anything that shows wear, smells like cologne or smoke, or is missing tags can't be accepted back.
What about custom items?
Custom orders are made specifically for you, so they're final sale. We can't accept returns or exchanges on custom work. If something's wrong with what you received, that's a different story — see below.
How do I start a return?
Email us at info@hornsandheels.com with your order number and what you'd like to return. We'll send you return instructions and a shipping address.
Return shipping is the customer's responsibility unless the item arrived damaged or we shipped the wrong thing.
When will I get my refund?
Once we receive your return and confirm it meets the conditions above, your refund goes back to your original payment method within 5-7 business days. Your bank may take an additional couple of days to show it on your statement.
What if my order arrives damaged or wrong?
That's on us. Email us at info@hornsandheels.com within 7 days of delivery with your order number and a photo. We'll replace it or refund you — your call.
Still have questions?
Email info@hornsandheels.com and a real person — usually Mike — will get back to you within one business day.